An innovative water treatment company, HydroChem specialises in the treatment and maintenance of water storage equipment of large facilities across Australia. With national on-site testers and in-house microbiological laboratories, they track, monitor and report on the health of water across a range of different metrics, including PH, corrosion, and microbiological health, including Legionella.
Requests for water health reports reach their apex during Legionella outbreaks. During this critical time HydroChem’s clients along with national health departments request access to historical and current water data to help isolate and control outbreaks.
Reports were manually compiled by HydroChem’s admin staff, with client data and live on-site test results – often for multiple locations – collected from 3 distinct databases. These reports could take days to compile and deliver – an industry norm. In times of outbreak, however, this process not only took time and money, but the laborious turnaround could also potentially cost lives.
Joining the big data movement had become imperative if they were to better cater to the needs of their clients and wider community. Together with Newpath Web, the aim was to make that data available when needed, as easily as possible — and to make it look good.
The main challenge was how to offer facility managers real-time water health data across dozens of assets in a clear and easy to understand visual so they could spot and identify trends without having to seek out the patterns through months of reports.
To do so, Newpath had to combine three dashboards into one unified dashboard, serve a clear and engaging user experience and reduce resourcing and time overheads.
Until now, there has been nothing in the industry that is predictive or that analyses the data in this way, helping to save lives and reduce outbreaks while having an economical impact on the business in terms of costs. In the past, asset owners have relied on service reports for snapshot views of the current status of their systems. For the first time, Clarity gives them the ability to view the health of their assets based on trends over their chosen time scale and focus on specific aspects.
Predicting the future is all about looking at the history.
Nick Duncan – CEO – HydroChem