Product expertise is crucial for configuring, customising and ultimately deploying the Microsoft product suite to best practices. However, the practice of successful digital transformation stems from understanding your business’s strategic goals, diving into your technology stack, process engineering and devising a sound solution architecture that will scale with the growth of your business. Newpath offers an unprecedented breadth of skills and expertise to help your business navigate this powerful set of technologies.
We streamline the deployment of D365, ensuring that your business operations continue without disruption. Our strategic approach minimises downtime and maximises efficiency, so you can start seeing results faster.
We understand that one size doesn’t fit all. Our team excels at crafting customised solutions that align perfectly with your objectives, ensuring you get the most out of your D365 investment without the excessive costs or time delays.
Integrating D365 with your legacy systems shouldn’t be a headache. We ensure smooth interoperability, so your new and existing systems work together harmoniously, enhancing your overall business performance.
Technology is only as powerful as the people who use it. We provide comprehensive training and support to ensure your team is fully equipped to leverage D365 to its fullest potential, driving real value and adoption across your organisation.
Microsoft Dynamics 365 Sales allows organisations to take advantage of cutting-edge technology solutions to streamline and maximise their sales operations. It also ensures enhanced collaboration between departments, allowing teams to track progress from concept to close in one holistic platform.
Read More
Microsoft Dynamics 365 Business Central is a Microsoft-based solution designed to help small and midsize companies manage their financials, inventory, sales, purchase and customer service. For tailored solutions and expert guidance, trust Newpath – the premier Microsoft Dynamics 365 Business Central development agency in Australia.
Read More
The foundation for technology success begins with a robust strategy. As experts in Microsoft Dynamics 365 consulting services, we will partner with you to create a successful long and short term strategy.
Read More
The foundation for technology success begins with a robust strategy. As experts in Microsoft Dynamics 365 consulting services, we will partner with you to create a successful long and short term strategy.
Read More
Microsoft Dynamics 365 Customer Service is a comprehensive customer service solution designed to help businesses deliver better customer experiences. With Microsoft Dynamics 365 Customer Service, businesses are able to access an array of features and advantages that can help them drive more successful operations.
Read More
The foundation for technology success begins with a robust strategy. As experts in Microsoft Dynamics 365 consulting services, we will partner with you to create a successful long and short term strategy.
Read More
Starting with a comprehensive discovery engagement, our digital transformation consultants and business analysts will help detail the scope, solution architecture and plan your prospective transformation project - large or small.
Next, our project managers step in and work with the client-side transformation committee (that’s you) to plan the project. Depending on the scale of the project, we typically operate on an agile basis whereby your team(s) will be engaged on a regular basis to take part in solution workshops, showcases, user acceptance testing and change management activities. This is all part of our transformation playbook and crucial to successfully delivering any Dynamics 365 project.
At Newpath, we understand that true transformation goes beyond technology—it’s about aligning every part of your business to work in harmony. We believe in the power of a fully integrated approach that’s why we’ve assembled a team of experts who are dedicated to delivering holistic solutions that drive real change. From idea to execution, we’re here to ensure your transformation is seamless and impactful.
Our Digital Transformation department boasts 10+ highly certified Functional Consultants, 20+ developers, Business Analysts and Project Managers. They are passionate problem solvers with an eye for detail.
Australian businesses choose Newpath because we can deliver strategic consultancy, design, development and transformational programs under one roof. Our cross-functional teams deliver solutions that unite your entire business: customer journeys, business processes, data and intelligence from your marketing department all the way through to operations and finance.
With offices throughout Australia, we support businesses across our wonderful continent and beyond.
The Microsoft Dynamics 365 and Power Platform product suite is a seamlessly integrated suite of business applications. With integrated Gen AI, Business Intelligence, Process Automation, and Customer Voice solutions, it has become the resounding market leader for SME’s, Government, NFP and beyond. If your business is already on Microsoft 365 (Office), then Dynamics 365 is not only a sensible choice – it’s a game changer.
Our solution architects and digital strategists are ready to answer your questions and offer free guidance. Schedule a call today, and let's discuss your needs.
Industry experience adds critical value to CRM and ERP transformation projects. Especially where process engineering is required or where there are high levels of compliance. Think government, aged care, NDIS, etc. We’ve done it and we leverage our intellectual capital adding exceptional value to every client partnership.
Newpath offers NFP pricing for eligible organisations. We have delivered tens of solutions for the NFP sector over the years and enjoy long term relationships with many forward-thinking charities, associations, and industry boards. Our value-for-money approach focuses on delivering continuous value in alignment with your IT roadmap.
As an approved Victorian and Federal Government supplier, Newpath has extensive experience in delivering successful digital transformation projects for the government sector. Our team of experts will work closely with your government department to ensure a seamless transition, providing comprehensive support in navigating complex regulatory requirements, ensuring compliance with stringent cybersecurity and data privacy standards, and maintaining an unwavering focus on achieving your desired outcomes. We are committed to leveraging our technical expertise and industry insights to deliver exceptional value and drive impactful results for your government projects.
As a compliance-driven sector where resident care is of the utmost importance, our Dynamics 365 team has built solutions with enormous outcomes for Aged Care organisations. Actively working in the sector, Newpath recognises the current (2024) federal Aged Care requirements for compliance, data privacy and reporting requirements. We are well positioned to significantly streamline, automate and digitise your Aged Care systems and processes to deliver outstanding care outcomes for workers, residents and families alike.
There are enormous opportunities for NDIS Providers to automate and digitise processes in this increasingly regulated industry. We recognise both the opportunities and risks associated with digital projects for Providers. Beyond the technical delivery, Newpath is well-attuned to operating within compliance-driven sectors and can help your organisation navigate change management, government reporting requirements, security and privacy policies.
As often complex organisations with diverse stakeholders and evolving needs, Associations present unique challenges that Newpath is well-equipped to address. Whether you are seeking to streamline internal processes, enhance member engagement, or deliver industry-leading member experiences, our team of Dynamics 365 and Power Platform specialists will collaborate closely with your steering committee and internal subject matter experts. We'll work as partners to thoroughly analyse your existing systems, identify areas for improvement, and develop tailored solutions that align with your organisational goals. Our expertise in change management, data integration, and system customization ensures a smooth and successful transition, empowering your Association to achieve its strategic vision.
The Dynamics 365 product suite is well matched for e-retailers and businesses with ecommerce needs. Beyond the core CRM product suite, Newpath has delivered solutions combining Customer Service, Customer Insights (Marketing Automation), Business Central (Finance/Accounting), third party integrations including e-commerce website integration. As one of the few Microsoft D365 agencies that also specialises in digital strategy, online experience design, app development and web development, we are well positioned to partner with enterprises that are focused on growth in the online space.
The residential and commercial Trade Services sector is undergoing an enormous transformation. However, while many medium to large brands have begun to implement customer apps and self-service web portals, there are increasing opportunities to improve the competitiveness of your business by delivering seamless customer experiences, quality customer service, automated communications, and targeted marketing. The Microsoft Dynamics 365 and Power Platform ecosystem are leading the pack for delivering on these needs. Besides our technical capability, Newpath has deep experience in both residential and commercial trade services offering unprecedented value.
The Financial Services sector is facing an inflection point as it attempts to meet customer demands while complying with industry regulations. Beyond the standard CRM functions, we see opportunities for businesses to leverage automation using Generative AI, Machine Learning, and Robotic Processing Automation (RPA) - all within the Microsoft Dynamics 365 and Power Platform technology stack. If your business is aiming to improve customer experiences, data quality, business intelligence, all while lowering your risk profile, Newpath is here to deliver.
Being able to develop for our clients in a CMS Platform as powerful and flexible as Drupal is great for both us and you, because it means that you get a stable product with proven reliability and we get to work in a platform that gives us the opportunity to create bespoke websites and solutions and manage client needs to a very high standard. If you have any further questions about how Drupal development could benefit you and your organisation, read the FAQ below and don’t hesitate to contact us to discuss your project with a Drupal expert.
Choosing Newpath as your Microsoft Dynamics 365 partner provides access to a team of certified experts with over 15 years of experience in CRM and ERP solutions. Our consultants possess deep technical knowledge and practical expertise in customising Dynamics 365 to meet diverse business needs. We offer end-to-end services, from strategic consultation to ongoing support, ensuring that your CRM implementation aligns with your business goals. Newpath’s focus is on delivering personalised, scalable solutions that optimise customer journeys, sales workflows, and operational efficiency, setting your business up for long-term success.
Microsoft Dynamics 365 is a comprehensive suite of business applications that combines customer relationship management (CRM) and enterprise resource planning (ERP) functionalities. It’s designed to help businesses streamline operations, manage customer interactions, and gain insights across departments like sales, customer service, finance, and operations. Dynamics 365 stands out in the market due to its seamless integration with other Microsoft products, such as Office 365, its scalability to grow with businesses of any size, and its powerful AI and automation features. These attributes make it an excellent choice for companies aiming to improve efficiency, enhance customer experience, and leverage advanced analytics to make informed business decisions.
Dynamics 365 caters to companies of all sizes, from small and medium enterprises (SMEs) to large corporations. It’s particularly valuable for businesses that need an integrated CRM and ERP solution, allowing them to manage customer interactions and internal processes from a single platform. Dynamics 365 is ideal for companies with complex operations, multiple departments, or a distributed workforce, as it provides cloud-based access and comprehensive tools to unite their operations. For companies aiming to streamline workflows, simplify processes, and improve collaboration, Dynamics 365 offers the flexibility and power to adapt to unique needs while remaining scalable for future growth.
The time required to implement Dynamics 365 varies based on the scope of the project and the level of customisation needed. Basic implementations that require minimal customisation can be completed within a few weeks. However, more complex projects involving extensive configuration, integration with other systems, and custom development can take several months. Factors influencing the timeline include the number of modules being implemented, specific customisation and integration needs, and the availability of team members for testing and training. During the initial consultation, a Dynamics 365 expert can provide a tailored estimate to match the complexity and requirements of the project.
Yes, Newpath provides robust post-development support and maintenance services to ensure your Dynamics 365 solution continues to perform optimally. Our support covers routine system updates, troubleshooting, enhancements, and proactive monitoring. We tailor our support packages to match your needs, offering flexible options from on-demand assistance to fully managed services. With our ongoing support, your team can rely on a stable and secure platform, allowing you to focus on your core business activities.
Dynamics 365 integrates seamlessly with various Microsoft products, including Office 365, Teams, SharePoint, and Power Platform (Power BI, Power Automate, Power Apps). Beyond Microsoft’s ecosystem, Dynamics 365 offers integration capabilities with third-party applications such as: ERP and Accounting Software: QuickBooks, SAP, Oracle. Marketing Automation: MailChimp, Adobe Marketing Cloud, HubSpot. E-commerce and CMS platforms: Shopify, WooCommerce, Magento, Drupal, Kentico, Umbraco and more. Customer Service and Communication Tools: Zendesk, Twilio, and Slack. Custom API integrations can also be developed for other software systems, ensuring that all tools work in unison to support business operations.
Training your team is essential for maximising the value of Dynamics 365 and ensuring smooth adoption. Microsoft offers a range of training resources, including tutorials, guides, and certification programs that cater to various user levels. One effective training approach is to start with onboarding workshops to familiarise users with the platform’s interface and functionalities. Role-based training is also beneficial, providing targeted instruction tailored to specific roles, such as sales, customer service, or operations. Microsoft Learn offers free and paid courses, while certifications are available for users who want to deepen their skills in development, administration, or user functions. Setting up a sandbox environment allows team members to practice hands-on without impacting live data, and ongoing support and resources from Microsoft keep users updated on new features.
Once you’ve made the decision to implement Dynamics 365, the next steps involve a phased approach to ensure successful deployment. First, it’s advisable to start with an initial consultation to discuss your business goals, define the project scope, and set expectations. Following this, a solution design phase will identify the specific functionalities, modules, and customisations that will align with your processes. A project timeline is then established, including key milestones and assigned responsibilities. Data migration and testing follow, where your data is transferred from legacy systems and thoroughly tested to ensure everything functions as expected. Training and change management prepare your team to adopt the new system, and, finally, the solution goes live. Post-deployment support is also available to help address any issues and ensure the system continues to run smoothly.
Dynamics 365 is highly secure, making it a trusted platform for managing sensitive business and customer data. It includes a range of security measures, such as data encryption, which protects information both at rest and in transit, and role-based access controls to restrict access based on user roles. Multi-factor authentication (MFA) provides an additional layer of security, and the platform complies with global security standards, including GDPR, ISO/IEC 27001, and HIPAA. These built-in security features ensure that organisations can maintain data integrity, privacy, and compliance, making Dynamics 365 a reliable choice for handling confidential information.
Dynamics 365 offers distinct advantages over many other CRM and ERP platforms, making it a leading choice for companies looking to manage customer relationships and business operations from a single, integrated platform. Its seamless integration with Microsoft products, such as Office 365, Azure, and Teams, makes it easy for businesses to leverage their existing technology investments. Dynamics 365 is also highly flexible and scalable, allowing businesses to start with essential functions and expand over time as needed. Additionally, it includes built-in AI and analytics capabilities, which empower users with real-time insights into sales, customer service, and operations, helping drive smarter decision-making. Dynamics 365 also provides industry-specific modules and templates, which can streamline customisation and ensure businesses have a solution that meets their unique needs without extensive custom development.