Digital Transformation Program, Performance Analytics, Microsoft Dynamics 365 Functional Consulting, Business Analysis, CRM, ERP, 3rd Party Integrations, Workflow Automation, BI
Microsoft Dynamics 365, Azure, .Net Development
The executive team at Workspace365 approached Newpath to assist them with a Digital Transformation project that would touch all departments and areas of the business and its functions to deliver enhanced customer experiences while streamlining business operations.
Newpath were engaged initially by the Workspace365 team in 2019 to leverage Newpath’s D365 consultancy and delivery team and services to assist with a major Digital Transformation initiative.
The Newpath work with Workspace365 has been an outstanding success for this national premium coworking and flexible workspaces business. On a steep growth trajectory, the business understood the need for digital solutions and strategies that would provide them with a standard operating environment for managing coworking facilities, flexible workspaces and offices, meeting rooms, training facilities, CRM, third party services services management, procurement/fulfillment processes and integration with back office systems.
Newpath tailored an agile transformation strategy that progressively migrated and consolidated their systems across multiple business units and organisational entities into a single, united Microsoft Dynamics 365 ecosystem. The project has been focused on costs aware, high value, and rapid release cycles allowing us to flex as the business adds new centers and service offerings.
Newpath worked closely with the Workspace365 executive management, their leadership team, center managers, sales, finance, IT, and customer success teams leading design thinking workshops, digital innovation programs, user experience, and development across Microsoft D365 technology.
We have enjoyed an exceptionally strong and positive relationship over many years, working in lockstep to deliver outstanding experiences for clients of Workspace365, underpinned by a sound technology strategy and delivery model. This relationship and technical approach has been the bedrock for high impact, industry leading digital changes and a place of security for Workspace365 to continue its march on growth.
Our engagement process with Workspace365 has followed a model of strategic solution & technical consultancy, followed by prototype design, business case development, digital design, development, testing and a product launch sequence.
Progressing through a continuous improvement program with Newpath, the business now has highly automated systems that has lowered staff overheads while offering industry-leading customer services.
In addition, we continue to provide strategic direction to support their corporate strategy.