Power Virtual Agents

Microsoft Power Virtual Agents harness the power of artificial intelligence (AI) and natural language processing to help businesses create their own chatbots. These chatbots can be used for customer service, employee support, tutorials, FAQs and more. Power Virtual Agents can help increase efficiency and productivity as employees can generate automated responses to common customer inquiries without having to engage human resources on every issue.

Features

• Easy to configure with powerful platform tools to identify customers, so businesses can start their conversations informed and organized.
• Allows users to further customize their bots by setting their own intents, entities and dialogs.
• Reduces friction by offering faster response times and precise answers that customers can use immediately, leading to improved customer satisfaction.

When properly utilised, Power Virtual Agents offer companies the opportunity to benefit from an AI-powered virtual assistant that can handle many tasks with precision and accuracy.