Our user experience design process saw our creative team design an interactive prototype to validate our thinking and ensure the user interface was elegant and user-friendly.
Providing a unified view of their data, facility managers can access Clarity to explore detailed visualisations of their portfolio in real-time. From drilling down to the health of individual assets, reviewing exception reports and downloading detailed reports – in a few clicks users could quickly view and understand vast amounts of water health information at a glance.
Aside from providing benefits in terms of predicting potential outbreaks of Legionnaires disease, the data obtained by Clarity also helps clients prevent large scale corrosion and scaling issues, which can cost businesses hundreds of thousands of dollars.
Overcoming onboarding hurdles was an important step in the process too — if users didn’t understand how to use the app, they wouldn’t use it. Ensuring users wouldn’t encounter any major obstacles to utilising all Clarity’s features and functionalities was a big focus.
Before launching, the application was thoroughly tested by users with different levels of technical proficiency. This meant any points of friction were quickly isolated and corrected.
These learnings were then translated into a concise and automated onboarding process for new users. On logging in, new users were presented with explanatory walkthrough videos. These guides could be accessed at any time in the application. Feedback was gathered throughout the onboarding process to make improvements and plan for added functionality as required by the user.
The result was a streamlined, integrated onboarding experience, with well-educated and happy users.