Customer Insights

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Microsoft Dynamics 365 Customer Insights provides businesses with unprecedented insight into their customers. It allows organisations to gain a comprehensive view of customer needs and behaviours, using data from multiple sources such as social media accounts and customer records.


  • Automated analytics, segmentation, machine learning and AI capabilities that enable increased personalisation when targeting customers.
  • Powerful tool for marketers who want to stay ahead of their competition by leveraging audience insights to craft more effective campaigns.
  • Allows companies an easy and quick way to get the best possible insight into their customers in order to develop successful strategies that will increase their ROI.
  • Offers prescriptive recommendations for marketing campaigns, sales strategies, inbox personalization, product customization and more.

Microsoft Dynamics 365 Customer Insights helps companies quickly identify opportunities for improvement or expansion of their services by organising the collected data and providing actionable insights from it. Utilizing Microsoft Dynamics 365 Customer Insights can streamline various processes, improve product/service offerings, build better relationships with customers, enhance customer experience and boost business productivity overall.

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