Customer Voice

Microsoft Dynamics 365 Customer Voice helps businesses capture customer feedback using surveys, polls and more. It provides businesses with the insights they need to create an engaging experience for their customers. It empowers organisations with important customer insights, allowing them to improve their connection with customers and deliver truly personalised experiences that result in improved customer engagement.

Features

• Ability to access data from multiple sources, social listening and sentiment analysis, customisable automation campaigns, real-time reporting and more.
• Businesses can easily gain a better understanding of their customers’ experiences and preferences so they can make informed decisions quickly.
• AI-driven applications provide valuable insights into customer sentiment, giving businesses the opportunity to respond quickly and accurately in order to increase their satisfaction ratings.

For businesses looking to provide excellent customer service, Microsoft Dynamic 365 Customer Voice helps ensure that customer needs are met in real time and with greater accuracy.